Política de reembolso

At Magnova, our priority is your satisfaction with your purchase. If for any reason you are not satisfied with your order, you may request a return within 14 days of receiving the product. To be eligible for a return, the item must be in perfect condition, unused, and in its original packaging.

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery, including photos of the issue and your order number. We will review your case and, if applicable, offer a replacement or a full refund.

Once the return is approved and the product has been received, the refund will be processed using the same payment method used for the purchase. Depending on your bank or payment provider, it may take 5 to 10 business days for the amount to appear in your account.

Original shipping costs are non-refundable, and return shipping costs are the responsibility of the customer, except in cases of defective products or errors on our part.

For any questions regarding returns or refunds, you can contact our customer support team via the email address provided in our store.